Who we are

We are West East Ltd, Registration number 11977715, Our website address is: https://westeastltd.come

key terms and conditions of the West East Ltd:

Note that in addition to the Transfer Fee, Message Charge and Delivery Charge set out above, West East Ltd and its Agents make money from currency exchange and in some countries the rate of exchange may only be determined at the time of pay out.

We may decline the money transfer:

We and our Agents may decline this money transfer without giving any reason if it would mean we would be in breach of any law, regulatory requirement or court order that applies to us. We will only be able to complete the money transfer if you provide us with all the information we reasonably request from you to meet our legal and regulatory requirements.

Complaints:

If you have a complaint about our Services, please contact us by: (i) sending an email to: complaints@westeastltd.com or contact us via the website or by calling us on +44 77 820 8925.

Please outline fully the nature of your complaint when you contact us. We will then:

1. Send you written acknowledgement that your complaint has been received.
2. contact you further should we require any additional information regarding your complaint.
3. Fully investigate and provide a detailed response to your complaint, including an explanation of our decisions, including any redress or remedial action, and reasons for our decisions.

Privacy information:

West East Ltd is the data controller and the entity responsible for collecting personal information about your use of our digital and retail services, such as in the context of money transfers, bill payments and loyalty programs. If you fail to provide the required personal information, you will not be permitted to conduct a money transfer with us. We use the information to offer services to you under our contracts with you, for legitimate business purposes (e.g., to improve the quality, and efficiency of our products, to perform administrative tasks, and to help manage risks related to security), and to comply with applicable legal obligations (e.g., anti-money laundering). Where you have consented, we will send you marketing communications and offers – you can withdraw your consent at any time. We may use third parties to facilitate the specific service, to authenticate your identity and to manage risks related to fraud. We also disclose your personal information as required / permitted by applicable laws to regulatory authorities and law enforcement bodies. We transfer personal information to countries outside the European Economic Area (EEA) (e.g., any country to which you transfer money) pursuant to EU-approved mechanisms, as required by law and you can request to see these mechanisms using the contact details found below. Your personal information will be retained in accordance with regulations applicable to financial transactions and otherwise, only as long as necessary for the specific purposes it was collected (e.g., to resolve any query you may raise). You have the right to access, correct, delete, restrict or export your personal information, as well as the right to object to the data processing (including marketing), by calling +44 20 8811 1228  or visiting https://www.westeastltd.com You may also lodge a complaint with the supervisory authority in your country. You can also contact our Data Protection Officer at complaints@westeastltd.com

We are here to help you – Monday to Saturday from 10 am – 6 pm- .Please call +44 20 8811 1228 – +44 77 8820 8925- http://www.westeastltd.com

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

We dont share your data with any company or 3rd party, we simply use your data to contact you about your query or to send you new offer.

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.